Linoto Guarantee / Return Policy
30-day unconditional money-back guarantee*
Our first concern is that you are happy with your purchase. We offer a 30-day complete satisfaction guarantee to every customer on all stock items.
We may ask for your feedback during the return process. It's important that we understand why you have chosen to return an item. Your input will help us to provide the best possible service and to improve the shopping experience for all of our customers in the future.
All returns require a Return Authorization Number, or RA# which must be obtained by phone or email. An RA# must be obtained within 15 days of the delivery date of your purchase, and Linoto must receive the package within 15 days of issuing the RA#. Please note that all returned merchandise must be delivered to Linoto no more than 30 days after the delivery date. When returning a purchase, please write your RA# on the outside of the shipping box. Your return package must include the following 2 items:
1. all returned merchandise
2. a copy of your packing slip or email purchase confirmation
optional: we would appreciate a note detailing the reason for the return and any feedback.
Linoto will refund the purchase price of the returned items only after receiving the returned merchandise. Linoto will absorb your return shipping costs only in the case of defective or damaged merchandise.
Once we receive your package and verify that there is no damage, unusual wear, or soiling, we'll process a refund to your original form of payment. Credit card refunds may take up to two (2) billing periods to appear on your credit card.
We appreciate your help in expediting the process of returns. If you have any questions on our return policies, please call us at 888-954-6686 or email firstname.lastname@example.org. We're always happy to help!
*Please note: Monogrammed products, items made to custom lengths, widths or in non-catalog colors and sizes are considered final sale. However, we will try our best to resolve any issue.
*Please note: Linen curtains are considered custom items and can only be returned for exchange of items at equal or greater value.
*Please note: Free shipping and Expedited 2nd day shipping applies only to orders with a "ship to" address within the contiguous United States. In some cases, Linoto may not be able to fulfill expedited 2nd day orders.
Flat rate shipping will be applied for shipments outside the United States.
Linoto 340 West 39th St. 12th Fl. New York, NY 10018 email@example.com