disappointing process and quality
"I can see from responses here and elsewhere that leaving a critical review is pointless, but: despite advertising that current turnaround time is 3-4 weeks, it was more than eight weeks before I received my lightweight linen blanket, including an unanswered email and multiple followup phone calls. Now that it's finally here, I've only had it a week, haven't even washed it once, and some of the stitching has already started to come unraveled. I wish that Linoto would take to heart that a lot of their customers are making a splurge purchase here. I was happy to spend a fair amount more than I would normally and support a small company, but that makes it more of a letdown when every part of the process is such a disappointment."