Refund policy

Returns:
Linoto offers a 30-day money-back guarantee on all new products except boxer shorts and special order sizes. You can find whether or not an item is special order on your order confirmation email as well as on the cart during checkout. 

Sale items, boxer shorts, special order size sheets, and custom size items are not returnable, exchangeable and are considered final sale.

All returns require a Return Authorization Number, or RA# which must be obtained by phone or email. An RA# must be obtained within 15 days of the delivery date of your purchase, and Linoto must receive the package within 15 days of issuing the RA#. Please note that all returned merchandise must be delivered to Linoto no more than 30 days after the delivery date. When returning a purchase, please write your RA# on the outside of the shipping box. Your return package must include the following 2 items:

1. all returned merchandise
2. a copy of your packing slip or email purchase confirmation

Optional: we would appreciate a note detailing the reason for the return and any feedback.

Linoto will refund the purchase price of the returned items only after receiving the returned merchandise. Linoto will absorb your return shipping costs only in the case of defective or damaged merchandise.

Once we receive your package and verify that there is no damage, unusual wear, or soiling, we'll process a refund to your original form of payment. Credit card refunds may take up to two (2) billing periods to appear on your credit card.