All returns require a Return Authorization Number, or RA# which must be obtained by phone or email. An RA# must be obtained within 15 days of the delivery date of your purchase, and Linoto must receive the package within 15 days of issuing the RA#. Please note that all returned merchandise must be delivered to Linoto no more than 30 days after the delivery date. When returning a purchase, please write your RA# on the outside of the shipping box. Your return package must include the following 2 items:
1. all returned merchandise
2. a copy of your packing slip or email purchase confirmation
optional: we would appreciate a note detailing the reason for the return and any feedback.
Linoto will refund the purchase price of the returned items only after receiving the returned merchandise. Linoto will absorb your return shipping costs only in the case of defective or damaged merchandise.
Once we receive your package and verify that there is no damage, unusual wear, or soiling, we'll process a refund to your original form of payment. Credit card refunds may take up to two (2) billing periods to appear on your credit card.
Linoto linen masks are not eligible for returns or exchange.
LINOTO LINEN MASKS ARE NOT A SUBSTITUTE FOR A MEDICAL GRADE MEDICAL MASK, SOCIAL DISTANCING, WASHING YOUR HANDS, OR MEDICAL GRADE PERSONAL PROTECTIVE EQUIPMENT. USE OF THE LINOTO LINEN FACE MASK IS SOLELY YOUR OWN CHOICE. LINOTO DOES NOT ACCEPT RESPONSIBILITY FOR ANY HEALTH OUTCOME RELATED TO THE USE OF THIS MASK. WE RECOMMEND VISITING THE CDC WEBSITE FOR THE MOST UP-TO-DATE INFORMATION ON MEASURES TO LIMIT THE SPREAD OF COVID-19 OR OTHER ILLNESSES. WE ALSO RECOMMEND CONTACTING A MEDICAL PROFESSIONAL FOR MORE INFORMATION REGARDING THE HEALTH AND SAFETY OF YOU, YOUR FAMILY, AND YOUR COMMUNITY.
We can ship to virtually any address in the world.
*Please note: Complimentary shipping is applied to orders over $100 within the contiguous United States. In some cases, Linoto may not be able to fulfill expedited 2nd day orders.